We are specialized in innovative cloud solutions focused on raising the customer’s satisfaction, increasing service by means of automation and providing information which facilitate decision making and governance of the operation.
Let the customers themselves choose the way they want to relate with the company! Our work in this process, besides gathering the diverse contact means in one single platform, it also preserving the context of the service, in such a manner that the customer is previously identified and their history of interaction with the company becomes one more input to generate a good service.
Nuveto has a team specialized in mapping interactions with the customers in a detailed manner, and identifying processes which may be automated, always focusing on the customer’s experience, either through an intelligent and humanized URA or through a ChatBot with language interpretation and learning mechanisms.
Frequently, the growth of the relationship centers incurs in an increasingly complex management of the most precious resource in this context: the associate. With the solutions offered by Nuveto, it is possible to study the flow of calls the company receives and determine each associate’s in and out times, and breaks. Besides that, a password is provided, in which it is possible to access a portal with the own scale and perform requisitions of time alteration, or even the communication of an absence, everything respecting the company’s interest and the current legislation.
The evaluation of the service quality is becoming, more and more, a reality in the relationship centers. However, the implementation of the Quality Management requires qualified analysts and a lot of work time to hear a reasonable sample of the calls and fill out forms for each kind of service. The company’s Quality area stops being a service performance auditor and starts being an essential structure for the location of problems in the product or service, besides the generation of new ideas based on the customer’s actual demand, actually translating the Customer’s Voice.
Lengthy implementations, high initial investments, complicated updates and the expensive maintenance will be out of the question. Choose the cloud technologies and end the pains from the past. Choose the Cloud Solution Center.
High initial investment
High maintenance cost
Need for specialized labor
Av. Roque Petroni Jr., 850
10th floor, Jaceru Tower
Jd. Acácias - 04707-000
Carrera 7 #116-50
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