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Get to know Nuveto, the cloud solution center!

Distinguish your brand with bold cloud service strategies.

Leverage your business with information on your customers.
Evolve your customer’s experience. Be present in all the communication channels.
Raise the productivity of your call center and reach results such as: increase in efficiency, quality and your customer’s satisfaction

Get to know Nuveto, the cloud solution center!

Distinguish your brand with bold cloud service strategies.

Leverage your business with information on your customers.
Evolve your customer’s experience. Be present in all the communication channels.
Raise the productivity of your call center and reach results such as: increase in efficiency, quality and your customer’s satisfaction

About Us

We are specialized in innovative cloud solutions focused on raising the customer’s satisfaction, increasing service by means of automation and providing information which facilitate decision making and governance of the operation.

Let your customers choose how they want to interact

Omnichannel Cloud Service

Let the customers themselves choose the way they want to relate with the company! Our work in this process, besides gathering the diverse contact means in one single platform, it also preserving the context of the service, in such a manner that the customer is previously identified and their history of interaction with the company becomes one more input to generate a good service.

Do more for less!

Automation of interactions

Nuveto has a team specialized in mapping interactions with the customers in a detailed manner, and identifying processes which may be automated, always focusing on the customer’s experience, either through an intelligent and humanized URA or through a ChatBot with language interpretation and learning mechanisms.

Fulfill your Service Level with an optimized operation

Work Force Management (WFM)

Frequently, the growth of the relationship centers incurs in an increasingly complex management of the most precious resource in this context: the associate. With the solutions offered by Nuveto, it is possible to study the flow of calls the company receives and determine each associate’s in and out times, and breaks. Besides that, a password is provided, in which it is possible to access a portal with the own scale and perform requisitions of time alteration, or even the communication of an absence, everything respecting the company’s interest and the current legislation.

Transcribe all the calls and fill out the assessment form automatically

Quality Management (QM) and Interpretation of the Customer’s Voice (Analytics)

The evaluation of the service quality is becoming, more and more, a reality in the relationship centers. However, the implementation of the Quality Management requires qualified analysts and a lot of work time to hear a reasonable sample of the calls and fill out forms for each kind of service. The company’s Quality area stops being a service performance auditor and starts being an essential structure for the location of problems in the product or service, besides the generation of new ideas based on the customer’s actual demand, actually translating the Customer’s Voice.

Why the Cloud?

Lengthy implementations, high initial investments, complicated updates and the expensive maintenance will be out of the question. Choose the cloud technologies and end the pains from the past. Choose the Cloud Solution Center.

Cloud

Fast implementation
Automatic updates
Facilitated integrations
Associates anywhere
No Hardware

VS
On-premise

High initial investment
Lengthy implementations
High maintenance cost
Complex updates
Need for specialized labor

Discover Nuveto

Customer satisfaction and engagement system integrated in the Cloud

Our Clients

  • BBrands
  • conectcar
  • dotz
  • illumina
  • kainos
  • Laureate
  • leroy
  • royalen
  • semparar
  • sumup
  • unicom
  • universidade
  • vtex

Technological Partners

  • Calabrio
  • five9
  • eureka
  • SightCall
  • teleopti-logo

Contact




Where We Are

SÃO PAULO

Av. Roque Petroni Jr., 850

10th floor, Jaceru Tower

Jd. Acácias - 04707-000


BOGOTÁ

Carrera 7 #116-50

6th Floor.

Workshop 6-127